Privacy policy
Last updated: August 24, 2026
CranberryLand respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains what personal information we collect, how we use it, who may have access to it, how long it may be retained and the choices and rights available to you.
Personal Information We Collect
Depending on how you interact with CranberryLand, we may collect information such as:
- your name;
- billing and shipping address;
- email address;
- telephone number;
- order and purchase information;
- communications you send to us;
- return, refund and customer service information;
- IP address, browser type, device information and website activity;
- cookie and similar technology information.
Payment information is processed through Shopify and its payment service providers. CranberryLand does not normally receive or store your complete credit card number.
How We Use Your Information
We may use your personal information to:
- process and fulfill your orders;
- arrange shipping and delivery;
- communicate with you about an order;
- provide customer service;
- process returns, exchanges and refunds;
- detect or prevent fraud and security incidents;
- maintain our accounting and business records;
- improve our website, products and services;
- understand how visitors use our website;
- comply with legal, tax and regulatory requirements;
- send marketing communications when you have agreed to receive them.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.
Cookies and Similar Technologies
CranberryLand uses cookies and similar technologies to operate the website, remember preferences, analyze website traffic and, where permitted, support advertising and marketing activities.
Depending on the services enabled on our store and your privacy choices, these technologies may be provided by Shopify and services such as Google, Meta/Facebook/Instagram and Pinterest.
Where required, you may manage your choices through the cookie or privacy controls available on the website.
Service Providers and Third Parties
CranberryLand may share personal information only when reasonably necessary to operate the business and provide our services.
These service providers may include:
- Shopify, which hosts and operates our online store;
- payment processors;
- shipping and delivery companies;
- accounting services such as QuickBooks;
- email and customer communication services;
- Google services;
- Meta/Facebook/Instagram;
- Pinterest;
- technology, analytics and security providers;
- professional advisers or government authorities when required by law.
These organizations may process information on CranberryLand’s behalf and are subject to their own privacy and security obligations.
We do not sell your personal information.
Information Processed Outside Quebec
Some of CranberryLand’s service providers may store or process personal information outside Quebec or outside Canada.
When personal information is handled in another jurisdiction, it may be subject to the laws of that jurisdiction.
CranberryLand takes reasonable steps to ensure that service providers handling personal information provide appropriate privacy and security protections.
Retention of Personal Information
CranberryLand retains personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet legal, tax, accounting, contractual and dispute-resolution requirements.
When information is no longer required, it is deleted, destroyed or anonymized where permitted by law.
Security
CranberryLand uses reasonable administrative, technical and organizational safeguards to protect personal information against unauthorized access, use, loss, disclosure or alteration.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- request access to personal information CranberryLand holds about you;
- request correction of inaccurate or incomplete information;
- withdraw consent where consent is the basis for using your information;
- request information about how your personal information is used or disclosed;
- request your eligible computerized personal information in a structured and commonly used technological format;
- request that certain personal information be deleted, de-indexed or no longer distributed where permitted by law;
- submit a complaint concerning the handling of your personal information.
To exercise any of these rights, please contact the Privacy Officer using the information below.
We may need to verify your identity before processing a request.
Privacy Complaints
If you have a concern about the way CranberryLand handles your personal information, please contact our Privacy Officer.
We will review the concern and take reasonable steps to address it.
You may also have the right to contact the Commission d’accès à l’information du Québec if you are not satisfied with the response.
Privacy Officer
Liette Gariépy
Privacy Officer
CranberryLand
Lac-Delage, Quebec, Canada
cranberrylandshop@gmail.com
Changes to This Privacy Policy
CranberryLand may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
When material changes are made, the updated policy will be published on this website with a revised “Last updated” date.