Shipping policy

Last updated: August 24, 2026

Order Processing

Orders are prepared and shipped within 3 to 5 business days.

Processing times may occasionally be longer during the busy holiday season or periods of unusually high order volume.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Carriers

Orders are usually shipped with Canada Post, although CranberryLand may use another carrier when it offers a more suitable or reliable service for the destination.

All orders are shipped with tracking.

Delivery Times

Delivery times vary depending on the destination, shipping service selected and carrier.

Any delivery estimate provided at checkout or by the carrier is an estimate only and does not include CranberryLand’s order-processing time.

Delivery to rural or remote areas may require additional transit time.

CranberryLand cannot guarantee a specific delivery date and is not responsible for delays caused by shipping carriers, customs processing, severe weather, high seasonal shipping volumes or other circumstances beyond our control.

International Orders

CranberryLand ships to a number of international destinations.

International customers are responsible for any:

  • customs duties;
  • import taxes;
  • brokerage fees;
  • local taxes;
  • or other charges imposed by the destination country.

These charges are not included in the product price or shipping charges paid to CranberryLand.

Customs processing may also result in additional delivery time.

Tracking

All orders include tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking number and available carrier information.

Please allow some time after receiving the email for the carrier’s tracking system to update.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is returned because the customer provided an incorrect or incomplete address, the customer is responsible for any additional shipping costs required to resend the order.

Please contact us as soon as possible if you notice an error in your shipping address before your order has been dispatched.

Lost Packages

If a package is confirmed lost by the carrier, CranberryLand will replace the order or issue a refund at no additional cost to the customer.

If tracking indicates that a package has been delivered but you cannot locate it, please contact us promptly at cranberrylandshop@gmail.com.

CranberryLand will open an investigation with the carrier and review the available delivery information. A replacement or refund may be declined if the carrier confirms that the package was correctly delivered to the address provided.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery at cranberrylandshop@gmail.com.

Please keep the product and all original packaging and provide clear photographs of:

  • the damaged item;
  • the shipping packaging;
  • the shipping label.

The carrier may require the original packaging when processing a damage claim.

When damage occurred during shipping, CranberryLand will arrange an appropriate replacement or refund at no additional cost to the customer.

Questions About Shipping

If you have questions about an order or shipping destination, please contact:

CranberryLand
cranberrylandshop@gmail.com