Terms of service

Last updated: August 24, 2026

Welcome to CranberryLand. These Terms of Service govern your use of the CranberryLand website and your purchases from our online store.

By accessing this website or placing an order, you agree to these Terms of Service, as well as our Privacy Policy, Refund Policy and Shipping Policy.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

About CranberryLand

CranberryLand creates and sells illustrated Christmas village houses, characters, decorations and related products.

CranberryLand
Lac-Delage, Quebec, Canada
cranberrylandshop@gmail.com

Use of This Website

You may use this website for lawful personal and shopping purposes.

You agree not to:

use the website for unlawful or fraudulent purposes;
interfere with the security or operation of the website;
attempt to gain unauthorized access to the website or related systems;
copy, reproduce or commercially exploit website content without permission;
use automated tools to extract or reproduce substantial portions of the website without authorization.

We may suspend or restrict access to the website where reasonably necessary to protect CranberryLand, our customers or our services.

Products and Product Information

We make reasonable efforts to describe and photograph our products accurately.

Because CranberryLand products are based on original artwork and may include hand-assembled or hand-finished elements, minor variations may occur between individual pieces.

Colors may also appear slightly different depending on your screen, device and display settings.

Product dimensions, materials and other specifications are provided on the applicable product page.

Prices and Currency

Prices are displayed in the currency applicable to the market or region selected on the website.

Applicable taxes and shipping charges are shown before the order is completed.

International customers may also be responsible for customs duties, import taxes, brokerage fees or other charges imposed by their country. Please refer to our Shipping Policy for additional information.

We reserve the right to change product prices at any time before an order is placed.

Orders

Submitting an order does not necessarily mean that the order has been accepted.

We may refuse or cancel an order when reasonably necessary, including in cases involving:

incorrect pricing or product information;
suspected fraud or unauthorized transactions;
inventory errors;
payment problems;
shipping restrictions;
obvious ordering errors.

If we cancel an order after payment has been received, the applicable amount will be refunded.

You are responsible for providing accurate billing, shipping and contact information when placing an order.

Payment

Payment must be completed using one of the payment methods available at checkout.

Payment processing is handled through Shopify and authorized payment service providers. CranberryLand does not normally receive or store your complete credit card information.

Product Availability

Products are available while supplies last.

Although we make reasonable efforts to keep inventory information accurate, an item may occasionally become unavailable after an order has been placed.

If this occurs, we will contact you and offer an appropriate solution, which may include a refund for the unavailable item.

Shipping and Delivery

Orders are shipped according to the conditions described in our Shipping Policy.

Shipping times are estimates and may vary according to destination, carrier operations, customs processing, weather and other circumstances.

Please review the Shipping Policy before placing an order, particularly for international deliveries.

Returns, Exchanges and Refunds

Returns, exchanges, damaged items and refunds are governed by our Refund Policy.

Please review the Refund Policy before returning any product.

Nothing in our Refund Policy or these Terms limits any mandatory rights available to you under applicable consumer protection legislation.

Intellectual Property

The CranberryLand name, illustrations, artwork, characters, house designs, photographs, graphics, text, logos and other original content appearing on this website are protected by applicable intellectual property laws.

The original CranberryLand illustrations and artistic works created by Liette Gariépy may not be copied, reproduced, modified, distributed, sold, commercially exploited or used to create derivative products without prior written permission.

You may view the website and save or print reasonable portions of its content for your personal, non-commercial use.

Purchasing a CranberryLand product does not transfer ownership of the copyright or other intellectual property rights associated with the artwork or design.

Third-Party Services and Links

Our website may use or provide access to services operated by third parties, including payment processors, shipping providers, social media platforms and other service providers.

Third-party websites and services are governed by their own terms and privacy policies. CranberryLand is not responsible for the content or practices of independently operated third-party websites.

Promotions and Special Offers

From time to time, CranberryLand may offer promotions, discounts or special offers.

Additional conditions may apply to a particular promotion. If specific promotional terms conflict with these general Terms of Service, the specific promotional terms will apply to that promotion to the extent permitted by law.

Website Information

We make reasonable efforts to keep the information on this website accurate and current. However, occasional typographical errors, technical errors or outdated information may occur.

We may correct errors and update website information when necessary.

Limitation of Liability

To the extent permitted by applicable law, CranberryLand is not responsible for indirect or consequential losses resulting solely from the use or inability to use this website.

This provision does not exclude or limit liability where doing so would be prohibited by applicable law, nor does it affect mandatory consumer rights.

Governing Law

CranberryLand operates from Quebec, Canada.

These Terms are governed by the laws applicable in Quebec and Canada, subject to any mandatory consumer protection rights that may apply based on the customer’s place of residence.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, business practices or legal requirements.

The current version will be published on this website together with the date of the most recent update.

Contact Us

For questions regarding these Terms of Service, please contact: